Frequently Asked Questions

General Questions

Kindly notify us of any issues
within 3 days of delivery (2 days for fresh items) by sending an email to to report missing or damaged items.

If necessary, we might need to collect the damaged items for further investigation.

Our Customer Service Officers will aim to respond within 48 hours during
working hours.

Please be aware that changes to the delivery address can only be made once by notifying us via email at within 24 hours of placing the order.

PSC Friends Rewards Program is our Loyalty Points Program, it is designed to reward our valued customers for their continued support and purchases.

Be rewarded in 3 easy ways:

  • you will earn 1 point with every $1 spent; during special deal event, you can earn double bonus points
  • Earn 250 points for each referral. When someone uses
    your referral code, you’ll automatically earn points
  • Then you can redeem the points to:
  1. Offset for free delivery.
  2. Offset the purchases instantly.
  3. Use points to redeem free products. (selected product lists)

* Points must be redeemed within a period of 6 months prior to their expiration date.

Please contact us for other support request. (Email/form)

All PSC E-store deliveries are contactless, our driver will place your items at the
doorstep and take a picture for our records.

For orders with fresh & chilled items, please ensure to have a representative to receive the delivery at the doorstep as we need to ensure that your items are kept fresh and cool. Unattended delivery is not available for your order.

We cannot accept responsibility for any damage or spoilage due to items not being refrigerated immediately after delivery.

How Can We Help?